Help and troubleshooting

Answers to the most common problems.

Last updated 31 October 2026 · Veyndesk 0.5.1

• Connection failed or partner not found: Fix Veyndesk connection problems: partner not found, wrong password, could not open a direct connection, or relay not available.
• Mac: screen permission: Fix a black screen or non-working mouse when controlling a Mac with Veyndesk: allow Screen Recording and Accessibility in macOS Privacy & Security.
• Linux: X11 vs Wayland: Veyndesk currently supports Linux X11 sessions only. How to check whether you're on Wayland and how to switch to Xorg on Ubuntu, Fedora and others.
• Windows installer warning: Why Windows shows a SmartScreen or Smart App Control warning for the Veyndesk installer, and how to install it safely.

Other questions

• How to connect, step by step
• Unattended access and the Accept prompt
• What data is sent
• Report a bug or ask on GitHub